Communication Protocol

Communication Protocol

Communication Protocol 

(An up to date version of this document can be found on our website under Parents)

Hampden Charter School of Science (HCSS) administration, faculty, and staff are eager to accommodate your needs, questions, and concerns in the most efficient manner. HCSS encourages parents/guardians to address their questions and/or concerns directly with the teacher or the individual staff closest to the source of the question. For example, the child’s teacher is the most appropriate person with whom to speak regarding a question about his or her school progress, classroom behavior, and educational program as he/she is most familiar with the child.

The school has guidelines that allow for fairness and consistency as we serve our students and families. Our school community understands that clear, two-way communication is a vital component of a healthy school environment. If you have a question or concern, please follow this communication protocol:

1 – Contact your child’s teacher or staff who is closest to the source of your question.

2 – If the concern still persists, then contact the grade chair. The Grade Chair will then work with your student and you to try to work out the problem. They will divert your concern to the appropriate school personnel (such as the School Adjustment Counselor, Dean of Student Services, SPED Coordinator, Dean of School Culture).

Grade Chairs Emails
Grade 6: Krysta Livingstone
Grade 7: Andrea Pierce
Grade 8: Ksenia Luzanov
Grade 9: Kathy Lavoie
Grade 10 Britany Martel
Grade 11: Brian Dooley
Grade 12 Rheya Neabors

3 – If the concern is not addressed with the proposed resolution by the appropriate school personnel, you should contact the Dean of Student Services, Dean of Students, SPED Coordinator, or School Counselor.

School Counselor (Middle School) Crystal Tarris
School Counselor (High School) Jordan Avelino
SPED Coordinator Robert Ackilli
Dean of Students George Borelli
Dean of Academics Julia Colon

4 – If the concern is not addressed with the proposed resolution by the appropriate school personnel, you should contact the Director, Ms. Trudeau | (413) 278 5450 x401.

5- If the situation remains unresolved, you should contact the CEO, Mr.Topcuoglu, | (413) 593 9090 x200.

6- If the situation still remains unresolved, you should place your concern in writing to the Board of Trustees. Your written request should be mailed to the following address.


Hampden Charter School of Science Board of Trustees

20 Johnson Rd. Chicopee, MA 01022